OVERVIEW
Service Plus, Inc. (“Service Plus,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request service, purchase parts or equipment, communicate with us, submit forms, sign digital work orders, or otherwise interact with us online or offline.
This Privacy Policy applies to information collected through our website, email, phone, text messaging, digital work-order platform, customer portals, social media pages, and other business operations.
1. INFORMATION WE COLLECT
We may collect personal information that identifies, relates to, describes, or could reasonably be linked to an individual or business contact, including:
- Contact and business information, such as name, company name, job title, billing address, service address, shipping address, email address, phone number, mobile number, and similar business-contact information.
- Transaction and service information, such as service history, work-order details, equipment make, model, and serial number, service-site notes, invoice and payment status, purchase history, return and warranty records, digital signature records, and photos or documentation associated with service work.
- Payment information and billing information. Payment card processing may be handled by third-party processors, and Service Plus may not store full payment card data on its own systems.
- Communications, such as emails, phone call records or notes, text messages, customer support inquiries, and scheduling or dispatch communications.
- Website, device, and usage information, such as IP address, browser type, device type, operating system, referring URLs, pages viewed, date and time of access, and general website usage information collected through logs, cookies, analytics tools, or similar technologies.
2. HOW WE COLLECT INFORMATION
- We collect information directly from you when you contact us, request service, place an order, submit a form, make a payment, or sign a digital document.
- We may collect information from your employer or organization if you are acting on behalf of a business customer.
- We may receive information from manufacturers, vendors, distributors, service platforms, referral sources, or other business partners involved in a transaction or service event.
- We may collect certain information automatically through cookies, logs, analytics tools, and similar technologies when you use our website or online systems.
3. HOW WE USE INFORMATION
We may use personal information to provide service, parts, equipment, and customer support; create quotes, work orders, invoices, shipping documents, and account records; schedule and dispatch technicians; communicate about appointments, service status, deliveries, returns, warranties, invoices, and account matters; process payments; maintain service history and equipment records; improve our website, operations, and customer service; protect against fraud, unauthorized transactions, claims, and other liabilities; comply with legal obligations; and enforce our agreements, policies, and rights.
4. HOW WE DISCLOSE INFORMATION
We may disclose personal information to employees and internal personnel who need it for business purposes; service providers that help us operate our business, such as website hosts, software vendors, payment processors, dispatch or field-service platform providers, email providers, IT providers, and document storage providers; manufacturers, distributors, or suppliers when needed for warranty claims, part orders, technical support, returns, or fulfillment; delivery providers, freight carriers, and logistics providers; professional advisors such as accountants, auditors, insurers, and attorneys; government authorities, regulators, courts, or law enforcement when required by law or legal process; and other parties in connection with a sale, merger, restructuring, financing, or transfer of all or part of our business.
As of the Effective Date of this Policy, Service Plus does not sell personal information for monetary consideration in the ordinary course of its current service operations. If Service Plus later changes its data practices in a way that requires additional notice or opt-out rights under applicable law, this Privacy Policy should be updated before rollout of that practice.
5. COOKIES, ANALYTICS, AND WEBSITE TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies to support site functionality, understand website traffic, improve user experience, and evaluate marketing effectiveness. Depending on the tools used, this information may be collected directly by Service Plus or by third-party analytics or technology providers. Website disclosures should match the actual tools in use.
6. HOW LONG WE KEEP INFORMATION
We retain personal information for as long as reasonably necessary for business, operational, legal, tax, accounting, warranty, safety, claim-defense, and recordkeeping purposes. Retention periods may vary depending on the nature of the information and applicable legal requirements.
7. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. No system can be guaranteed to be completely secure, but Service Plus is expected to take reasonable steps to understand what information it collects, limit unnecessary retention, protect the information it keeps, properly dispose of information it no longer needs, and maintain an incident-response process.
8. INTENDED AUDIENCE; CHILDREN’S PRIVACY
Our website and services are intended for business customers, adults, and individuals age 18 or older acting on behalf of a customer. Our website and services are not directed to children.
We do not knowingly collect personal information online from children under 13. If we learn that we have received personal information online from a child under 13 without legally required consent, we will take reasonable steps to delete that information.
9. YOUR CHOICES
You may contact us to update or correct contact information, ask questions about our privacy practices, or opt out of non-essential marketing emails by using the unsubscribe link, if applicable. You may also be able to control cookies through your browser settings.
10. STATE PRIVACY RIGHTS
Depending on where you live and whether applicable privacy laws cover Service Plus, you may have rights to know, access, correct, delete, or opt out of certain data practices. Service Plus will review and respond to verifiable requests as required by applicable law.
If you are a resident of a state with applicable privacy rights and wish to make a request, Service Plus may need to verify your identity before responding.
11. THIRD-PARTY LINKS
Our website or communications may include links to third-party websites or services. Service Plus is not responsible for the privacy, security, or content practices of third parties.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will become effective when posted with a revised effective date. Material changes should be reflected clearly in the updated policy.
13. CONTACT US
Service Plus, Inc.
178 US-206 North
Flanders, NJ 07836
Phone: 973-691-6300
Website: ServicePlusUSA.com
Updated: 30 March, 2026
