OVERVIEW
This Return Policy applies to all parts, materials, equipment, accessories, and other goods sold by Service Plus, Inc. (“Seller”). This Return Policy is incorporated by reference into Seller’s Terms and Conditions of Service and Sale. The version of this Return Policy in effect on the date of the applicable transaction shall govern that transaction.
1. GENERAL POLICY
Seller may accept approved returns of eligible items in its discretion and subject to this Return Policy. No return, exchange, credit, or refund will be accepted without compliance with this Return Policy.
2. RETURN MERCHANDISE AUTHORIZATION REQUIRED
No item may be returned without a Return Merchandise Authorization (“RMA”) issued by Seller in advance. An RMA request must include:
(a) original invoice or proof of purchase;
(b) item number and description;
(c) quantity;
(d) reason for return; and
(e) photographs or other supporting information if requested by Seller.
Any shipment returned without an RMA may be refused or returned to sender at Customer’s expense.
3. RETURN WINDOW
Eligible items must be requested for return within thirty (30) days after the original invoice date and must be received by Seller within the time stated in the issued RMA. No return, exchange, or credit will be allowed after thirty (30) days unless Seller expressly agrees otherwise in writing.
4. CONDITION OF RETURNED ITEMS
To be eligible for return, an item must be:
(a) new, unused, uninstalled, and unmodified;
(b) in original manufacturer packaging;
(c) in resalable condition;
(d) complete with all instructions, hardware, tags, labels, protective caps, and accessories; and
(e) free of writing, markings, tape, damage, dirt, grease, smoke exposure, or other condition making it unsuitable for resale.
Seller’s receipt of an item does not constitute acceptance of the return. All returns are subject to inspection and final approval by Seller and, where applicable, manufacturer or supplier approval.
5. RESTOCKING FEE
Unless the return results solely from Seller’s shipping error or Seller’s confirmed supply of an incorrect item, approved returns are subject to a minimum restocking fee of twenty-five percent (25%) of the purchase price, plus any manufacturer or supplier restocking charge imposed on Seller.
Seller may charge a higher restocking amount if imposed by the manufacturer or supplier, provided Seller informs Customer if such amount is known at the time the return is requested.
6. SHIPPING AND FREIGHT CHARGES
Inbound and outbound shipping, freight, handling, rush charges, insurance, drop-ship charges, and similar charges are non-refundable.
Customer is responsible for all costs of returning items to Seller unless the return is due solely to Seller’s verified shipping error. Customer bears risk of loss during return transit unless Seller expressly agrees otherwise in writing.
7. NON-RETURNABLE ITEMS
The following items are non-returnable unless Seller expressly agrees otherwise in writing:
(a) electrical, electronic, ignition, control, board-level, display, and gas-valve related parts;
(b) installed, used, tested, powered, programmed, altered, damaged, or incomplete items;
(c) custom, made-to-order, special-order, non-stock, or manufacturer-nonreturnable items;
(d) gaskets, belts, seals, filters, fuses, lamps, bulbs, water treatment items, chemicals, cleaners, adhesives, refrigerants, consumables, and wear items;
(e) items sold on a final-sale, clearance, closeout, or liquidation basis;
(f) items returned without original packaging or in packaging that is damaged or marked;
(g) items damaged by improper installation, misuse, abuse, neglect, contamination, corrosion, power issues, water quality issues, or environmental conditions; and
(h) any item for which the manufacturer or supplier refuses return authorization.
Seller may revise category descriptions from time to time to conform to manufacturer and supplier requirements.
8. WRONG ITEM ORDERED BY CUSTOMER
If Customer ordered the wrong item, return eligibility remains subject to this Return Policy, including the RMA requirement, return-window requirement, inspection, non-returnable categories, restocking fee, and freight responsibility.
Customer is responsible for confirming part numbers, serial numbers, model numbers, revisions, gas type, voltage, configuration, and compatibility before purchase.
9. SELLER ERROR
If Seller shipped the wrong item, and Customer notifies Seller promptly, Seller will use commercially reasonable efforts to correct the error. If Seller confirms the error, Seller may, at its option:
(a) replace the item;
(b) accept return without restocking fee; or
(c) issue appropriate credit or refund.
This section applies only to Seller’s confirmed shipping or fulfillment error and does not apply to errors resulting from inaccurate information provided by Customer.
10. SHIPPING DAMAGE; SHORTAGE
Customer must inspect all deliveries promptly upon receipt. Visible shipping damage, carton damage, or shortages must be noted with the carrier at delivery and reported to Seller in writing within forty-eight (48) hours after receipt. Customer must retain all original packaging for carrier inspection.
Failure to timely report shipping damage or shortage may result in denial of claim.
11. DEFECTIVE ITEMS; WARRANTY PROCESSING
If Customer believes an item is defective and within the applicable manufacturer warranty period, Customer must notify Seller and request warranty processing instructions.
Unless Seller expressly agrees otherwise in writing:
(a) Customer may be required to purchase a replacement item in advance;
(b) the allegedly defective item must be returned for inspection, testing, and manufacturer review;
(c) final determination of defect and warranty coverage is made solely by the manufacturer or supplier; and
(d) no credit, refund, or replacement obligation arises unless and until Seller receives corresponding approval or credit from the manufacturer or supplier, or otherwise elects in writing to issue credit.
Warranty processing may require model number, serial number, installation date, proof of purchase, photographs, failure description, diagnostic findings, and return of the item in the condition requested by the manufacturer.
12. EXCLUSIONS FROM DEFECTIVE OR WARRANTY CREDIT
No warranty credit or defective-item return will be issued for items showing misuse, abuse, improper installation, contamination, corrosion, scaling, excessive wear, physical damage, unauthorized modification, prior repair by others, incorrect application, or operation outside manufacturer specifications.
Consumables and wear items are not eligible for warranty credit unless the manufacturer expressly approves coverage.
13. TESTING; NO FAULT FOUND
If a returned item is tested by Seller, manufacturer, or supplier and no defect is found, Customer remains responsible for the original purchase price and any applicable testing fee, freight, restocking fee, or return freight.
14. CREDIT AND REFUND TIMING
Approved credits and refunds will be processed after Seller’s inspection and, where applicable, after receipt of manufacturer or supplier disposition. Processing times may vary based on manufacturer review, testing, and return authorization requirements.
Unless otherwise required by law or separately agreed in writing, Seller may issue account credit in lieu of cash refund.
15. EXCHANGES
Any exchange is treated as a new sale and a separate return transaction. Exchange requests remain subject to this Return Policy.
16. CORE RETURNS
If an item includes a core charge, any core return must comply with Seller’s or the manufacturer’s core-return rules, including time limits, required packaging, tagging, drain-down or preparation requirements, and condition standards. Cores that are broken, incomplete, contaminated, seized, burned, modified, or otherwise unacceptable may be denied credit or receive reduced credit.
17. NO ORAL MODIFICATIONS
No technician, driver, counterperson, salesperson, dispatcher, or customer service representative may waive or modify this Return Policy except in a writing approved by an authorized manager of Seller.
18. GOVERNING LAW
This Return Policy is governed by the laws of the State of New Jersey, without regard to conflict of laws principles.
Updated: 30 March, 2026
